"It's called a pen. It's like a printer, hooked straight to my brain."

"It's time to reappreciate the original software: paper."

"Funny, but after trading for more than 15 years, I still am capable of forgetting a cardinal rule: The paper you own, in the end, will be intertwined with the fate of the 30-year bond."

"A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships."

"The purpose of business is to create and keep a customer."

"There is an enormous number of managers who have retired on the job."

"I think we're seeing in working mothers a change from "Thank God it's Friday" to "Thank God it's Monday." If any working mother has not experienced that feeling, her children are not adolescent."

"Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them."

"Remind people that profit is the difference between revenue and expense. This makes you look smart."

"Informed decision-making comes from a long tradition of guessing and then blaming others for inadequate results."